FAQ's

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WHY PAGNIAN?

We are Australia’s leading simulation company and we specialise in racing and flight simulators. Pagnian have Australia’s biggest simulation range including products from Next Level Racing, Thrustmaster, Logitech, Fanatec, Buttkicker and more. You are dealing with the simulation experts who have served thousands of customers as well as professionals with simulation products since 2009. 

Checkout hundreds of photos we receive from happy customers from around the Globe!

We know simulators inside and out and we only sell the best, we work incredibly hard for our customers and have the highest level of service to match the quality of our products. 

Pagnian Imports has the right to refuse free shipping to certain rural locations that our courier provider does not have direct delivery options for.

 

GENERAL SIMULATOR ENQUIRIES

What gaming console or computer are the simulators compatible with?

Our Simulators and wheel stands can support all major wheels on the market. Then depending on what system you have you will need to be using a wheel setup compatible with that system. If you haven’t already got a wheel setup go to our packages section on our website and you can choose a complete simulator + wheel package to suit your console eg PC/Xbox 360/Xbox One/PS3 and PS4

Which Simulator is right for me?

This depends on how serious you take your racing. The GTultimate is what we supply to professional race car drivers who use the setup to help improve their lap times as well as serious sim racers for home use. The GTpro and GTxtreme are also great value cockpits but don’t have the extra features such as being able to connect 3 screens, extra adjustability and accessories etc.

Is there a maximum weight?

Our simulators are absolutely solid and we have literally sold thousands without a single cockpit breaking so we would say our cockpits don’t have a weight limit. If you are upto 150 kg you should be able to fit into our seats.

Are the Next Level Simulators Compatible with my wheel? The Next Level Racing Simulators are compatible with all major steering wheels including Logitech, Thrustmaster , Fanatec , Madcatz and Microsoft wheels 

GTultimate 

GTULTIMATE COCKPIT

What is the difference between the GTultimate V1 and V2?

The difference is the seat. The V2 has a larger seat which can suit children all the way upto very large (and wide) adults. The V2 seat is custom made to recline back and forth for extra comfort which is groundbreaking for a full blown fibreglass race seat

Does the front half bolt onto the back half of the GTultimate?

Absolutely, the 2 sections bolt on to create a rock solid cockpit weighing over 45kg but yet completely versatile to be packed away, moved around the house or even taken to a friend’s place for a race meet!

What size screens can the monitor stand hold?

We have customers going as big as 55” on a single screen or 3 x 27” on triple screen setups. The cockpit is very solid and can easily handle large size screens

Are the outer screens angle adjustable with the triple screen setup?

The outer screens are angle adjustable for you to be able to angle them in

How much adjustability do i have with this cockpit for different sized users?

When we had pro drivers testing the cockpits their feedback was that the adjustability was much greater than adjustability you have in a real car and they were surprised and just how much they had. Everything is adjustable from the seat distance, gear shifter position, pedal position and also wheel position. The length of the cockpit is also adjustable to be shorter or longer. 

 gtxtreme

GTPRO & GTXTREME COCKPITS

What is the difference between the Next Level GTxreme & GTpro Cockpits?
The difference is the style of seat. Both are made of the highest quality materials however the GTxtreme Racing Simulator Cockpit has more of a racing style seat that wraps around you

Can these cockpits support 3 screens?

The monitor stand can only support 1 screen however we have many customers using a desk to hold 3 screens, due to the design of the GTpro and Gtxtreme you can slide the cockpit right under a desk to have the screens nice and close to the wheel

How solid is the cockpit and how much does it weigh?

The cockpit is rock solid and weighs approx 38kg. There is no movement in the frame even with the strongest force feedback wheels on the market 

 wheel stand

WHEEL STAND

How sturdy is the wheel stand?

For a wheel stand it's rock solid and has no movement unlike any other wheel stand on the market. You can read many professional independent reviews that also agree it’s the perfect stand

How do i turn it into a full cockpit?

By Purhasing the Seat Add on you can turn your wheelstand into a full blown GTultimate cockpit. The seat add on bolts onto the wheelstand and the whole cockpit is rock solid weighing over 45kg yet still being completely portable. 

 

STEERING WHEELS

Which steering wheel is compatible with my console?

In the STEERING WHEEL category on our website just select which console you have for a range of compatible wheels for your console

What’s the best wheel on the market?

Currently Thrustmaster and Fanatec make the world’s best consumer wheels and we have pro drivers using both. 

 

BUTTKICKER PRODUCTS

What does the Buttkicker do?

Buttkicker products are amazing and they add all the immersion to your gaming meaning you will feel all the vibrations and effects through your cockpit. If you use one for gaming you will never be able to play another game without it. If you watch a movie with a Buttkicker you won’t go without one. You can read reviews globally that will tell you the same.

Which Buttkicker is right for my cockpit?

The Buttkicker Gamer 2 is the most popular Buttkicker for the smaller GTpro and GTxtreme cockpits whereas the Buttkicker Wireless Kit is the most popular kit for the larger GTultimate cockpits. We have some customers that go the LFE Kit for the GTultimate however you may find this too powerful

Are the Next Level Products Compatible with the Buttkicker?

All Next Level Racing Cockpits have been designed to be completely compatible with all Buttkicker Kit’s without any modification or painful DIY required 

 

DELIVERY

Can you deliver Internationally?

Definitely, we can ship internationally from both Australia and UK, just email us with the product you are after and your location and we can give you a same day quote. We have literally had customers from all over the world who love and enjoy our products. 

Can the item be delivered if no-one is home?

As we use a safe and secure courier service, they require the goods to be signed for as proof of receipt upon delivery. Alternatively you can give the courier authority to leave the goods without signature (by simply leaving a note during checkout) or you are welcome to have your purchase sent to your work or business address. If a delivery is missed your order will be stored in the closest depot to your area for pickup.

Can my purchase be sent to a PO Box?


As we use a national courier service we can only send to a residential or business address unless it’s a smaller item that’s under 5 kg


When will my item be posted?


All in stock items are dispatched from our warehouse within 1 business day upon receipt of payment.


Is pickup available?


Pickup is available free of charge from the Gold Coast. Email us to arrange a pickup if required. 

 

PAYMENT 

Q. How do I pay for my order?

During checkout you have the option to pay by Paypal, bank deposit, cheque or money order. Please note payment will need to be cleared before the purchase is sent. 

Q. How can I get your bank details?

Bank details are provided during the checkout process. Our bank details are as follows :
     Pagnian Imports Pty. Ltd.
     BSB: 064475
     A/C: 10218086
     Commonwealth Bank 

 

RETURNS

Can I return an unopened product?

You can return an unopened product within 7 business days for a full refund excluding shipping and transaction costs. Return freight charges are the customer’s responsibility and a 15% restocking fee will apply.

Can I change my mind?

As long as the product has been unopened and returned as received. Refund is excluding all shipping and transaction costs. Unfortunately we cannot accept returns on opened items as we are unable to resell them as new products. Please note a 15% restocking and processsing fee will apply to change of mind orders that have been placed.